Who this policy covers
This policy explains how Enlin Computers LLC in Knoxville, Tennessee handles information through this website, quote requests, and related customer communications. Our services are offered to customers in the United States.
Information we collect
- Details you provide: your name, email, phone number if supplied, state, optional ZIP code, preferred contact method, budget, computer specifications, games or software, timing, and messages about your request.
- Customer records: quotes, invoices, payment status, shipping details provided for an order, service history, and support correspondence. If you sign in, our hosting provider also handles your account and authentication information.
- Website information: browser and device information, IP address, request logs, and quote-form usage events such as steps viewed and successful submissions. Our quote-form event tracking sends service and progress information, not the text of your answers or your contact fields.
Please do not put passwords, payment-card numbers, government identification numbers, or sensitive personal files in an inquiry. The inquiry form does not collect payment-card details.
How we use information
We use information to respond to inquiries, recommend parts or services, prepare quotes and invoices, arrange approved work and shipping, provide support, maintain business records, improve the website, prevent misuse, and meet legal obligations.
An optional ZIP code helps us estimate whether a request is within 100 miles of Knoxville using ZIP-area geographic data. This is an approximate straight-line distance, not your exact location or a driving distance. The form does not request your device’s precise location.
Choosing email, text, or phone asks us to respond about your request through that channel. Submitting an inquiry does not enroll you in a marketing subscription. You can ask us to change your preferred contact method or stop optional follow-ups.
Cookies, browser storage, and tracking
The website uses browser storage for functions such as sign-in and remembering your light or dark theme. Our hosting provider also processes operational and usage information. You can manage cookies and stored site data through your browser; blocking or clearing them may affect sign-in or saved preferences.
This site does not currently change its behavior in response to a browser’s “Do Not Track” signal. We do not operate advertising pixels to track you across unrelated websites. External websites and service providers may collect information under their own policies when you interact with them. A link to another website does not mean this policy governs that website.
Retention and security
We retain information for as long as reasonably needed for the purposes described here, including responding to requests, completing work, providing warranty support, accounting, legal obligations, and resolving disputes. Retention depends on the record and our obligations; deletion requests may be limited by those requirements and backup retention.
We use access controls and service-provider safeguards to help protect information. No website, transmission method, or storage system can guarantee complete security. Email us if you believe your information has been exposed or an account is being misused.
Your choices and privacy requests
You can leave optional fields blank. To request access, correction, or deletion of information you provided, or to raise a privacy concern, email enlin@enlincomputers.com with “Privacy request” in the subject. Describe your request and the email address used for your inquiry; do not send identity documents unless we arrange a suitable verification method.
We may need to verify your identity before acting. Depending on your state and whether its laws apply, you may have additional rights, including a right to appeal a decision. You can contact the same address to request a review. We will handle requests as required by applicable law.
Children’s information
This website is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child under 13 has submitted information, contact us so we can address it. Customers who are not legally able to enter a purchase agreement should have a parent or guardian handle the inquiry and order.
Policy updates
We will post changes on this page with a new effective date and provide any additional notice required by law. This policy describes our information practices; purchase and website-use terms are in our Terms & Conditions.